Customer Service Executive

My client is seeking a dedicated and professional Customer Service Executive who has the aptitude to learn new skills and contribute effectively to their dynamic team.

This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Account Management Team and involves building and maintaining client relationships by delivering an exceptional level of customer service.

Duties

• Respond promptly and courteously to customer enquiries via phone, and email demonstrating excellent phone etiquette and communication skills.
• Manage data entry tasks accurately to update customer information and transaction records into the CRM
• Provide detailed product or service information to customers, assisting them in making informed decisions.
• Analyse customer feedback and interactions to identify trends and areas for improvement.
• Collaborate with other departments to resolve complex issues efficiently and effectively.
• Produce regular reports for clients and management

Experience

• Proven experience in a customer service role, preferably within a fast-paced environment.
• Strong data entry skills with high attention to detail.Excellent communication skills, both verbal and written, with the ability to handle difficult situations professionally.
• Demonstrated ability to analyse information critically and provide appropriate
• Familiarity with customer relationship management (CRM) systems or similar platforms is preferred.
• Previous experience within either Account Management, Sales Administration or Customer Service

If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.