Customer Service Executive

Our client, a well-established and growing business within the commercial interiors and construction sector, has a fantastic opportunity for a Customer Service Executive to join their Cheltenham-based team on a full-time, permanent basis following continued growth.This is a company that genuinely invests in its people, offers excellent opportunities for progression and prides itself on creating a supportive and enjoyable working environment. With a strong reputation in their industry and exciting plans for further growth, this is a great opportunity for someone looking to build a long-term career with a business that values its employees.The successful Customer Service Executive should have: Proven experience within a customer service, sales or customer-facing roleA confident and professional telephone manner with excellent communication skillsStrong organisational skills with excellent attention to detailExperience handling customer queries, complaints, returns or order-related issuesA proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes In this role, the Customer Service Executive will be responsible for: Managing customer enquiries via telephone and email, providing a friendly and professional serviceProcessing customer orders accurately and managing them through to deliveryLiaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothlyHandling customer queries, complaints, damages and ..... full job details .....