Customer Service Executive - MRO

On behalf of our client, we are looking for a Customer Support Executive to join them on a permanent basis. This is a pivotal role that supports both office operations and workshop production planning, ensuring efficient progression of customer orders from initial quote through to delivery and invoicing.
Role: Customer Support Executive
Pay: On Application
Location: Greater Manchester
Hours: Monday - Friday 8:00 - 16:00
Status: Permanent

Key Responsibilities

• Coordinate and track customer order progress in collaboration with the Workshop Manager
• Prepare and manage cost quotations for customers
• Raise and manage purchase orders with suppliers
• Produce and update weekly customer status reports
• Generate and manage customer invoices
• Monitor and progress customer orders through internal systems
• Process and manage warranty-related orders
• Provide general administrative and coordination support to ensure customer satisfaction

Experience

• Experience in office administration and production or planning environments
• Experience in Aviation or in a technical or manufacturing/engineering setting
• Strong organisational and multitasking skills
• Confident with managing customer and supplier communication
• Competent in using MS Office and business systems for data entry and reporting
• Good attention to detail and a proactive approach to task completion

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry''s best known companies who demand the highest standard of applicants.

"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"