https://jobs.co.uk/job/customer-service-executive-morgan-mckinley-guildford--eb189f15-820e-47e3-9de5-0413bb5bf4a0 RSS feed for Customer Service Executive at Morgan McKinley (Guildford). en-gb Tue, 04 Aug 2026 19:16:54 GMT https://jobs.co.uk/job/customer-service-executive-morgan-mckinley-guildford--eb189f15-820e-47e3-9de5-0413bb5bf4a0 https://jobs.co.uk/job/customer-service-executive-morgan-mckinley-guildford--eb189f15-820e-47e3-9de5-0413bb5bf4a0 Tue, 04 Aug 2026 11:51:56 GMT Location: Surrey | Salary: 25000.00-25000.00 Annual | Type: Permanent | We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home. The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat. Responsibilities will include:Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely replyWork closely with other departments to find answers to queries and act as the first point of contact for the customer Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queriesInvestigate and resolve customer complaints including faulty products and late deliveryWork within Service Level Agreements to ensure that you consistently achieve high standards of service The successful candidate will have a real passion for customer service and the desire to g... Permanent