Customer Service Executive

The Customer Service Executive role is focused on delivering excellent service to customers in the industrial/manufacturing sector, ensuring their needs are met efficiently and professionally. This role involves managing customer interactions, processing orders, and supporting the wider team.

Client Details

The employer is a well-established organisation within the industrial/manufacturing sector. They are known for their strong commitment to providing high-quality products and services. This growing company offers a professional working environment and values excellence in customer engagement.

Description

• Respond promptly to customer enquiries via phone and email, providing accurate information and assistance.
• Process customer orders and ensure timely delivery within established guidelines.
• Liaise with internal departments to resolve any customer-related issues or queries effectively.
• Maintain accurate records of customer interactions and update internal systems as required.
• Support the sales team by providing necessary documentation and information.
• Identify opportunities to improve customer satisfaction and escalate unresolved matters to the appropriate team members.
• Assist in preparing reports and analysing customer feedback to inform process improvements.
• Contribute to the overall success of the office by fostering a collaborative and efficient work environment.

Profile

A successful Customer Service Executive should have:

• Previous experience in a customer service or administrative role, preferably within the industrial/manufacturing sector.
• Strong communication skills and the ability to build rapport with customers and colleagues.
• Attention to detail and excellent organisational abilities.
• Proficiency in using standard office software and customer management systems.
• A proactive approach to problem-solving and a customer-focused mindset.

Job Offer

• Hybrid working
• Permanent position based in Darford.
• Opportunity to work in a professional and supportive environment.
• Benefits package to be confirmed upon offer.

If you are looking to advance your career as a customer service executive within the industrial/manufacturing sector, this is an excellent opportunity. Apply today to join the Dartford team!