Customer Service Executive

Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK''s leading supplier of engineering components to the design and engineering industry.The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively. Hours of Work:Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30 Key Responsibilities: Proactively keeping customers updated on existing orders and advise of delays as necessaryProcessing orders in a timely manner on our internal CRM systemLiaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distributionCo-ordinating customer returns and creditsEnsure all internal and external customer queries are responded to in the agreed time scalesRespond to live chat enquiries promptly and resolve efficientlyComplete daily allocated tasks as per the Customer Services Team rotaWhat we offer: Competitive salaryEmployer matched 5% pension contributionLife assuranceDiscretionary annual bonus25 days annual leave plus bank holidaysReward GatewayEyecare ..... full job details .....