Customer Service Executive

Customer Service ExecutiveFinancial Services - Complaints and Customer SupportBased in Southwark Permanent, Full-time Growing, people-focused organisationAre you looking to join a business where customer experience actually comes first?Our client, a fast-growing and innovative financial services company is expanding their team following internal promotion. They''re now seeking a Customer Service Executive who thrives in a professional environment where accuracy, empathy and problem-solving really matter.This is not a call centre role. You''ll join a small, collaborative team handling customer queries via email and phone, supporting in-life processes, and ensuring customers receive a seamless and positive experience from start to finish. If you enjoy getting to the root of a query, resolving issues, and contributing to process improvements, this is a great fit.And if you bring complaints handling experience in a financial services setting, you''ll be especially well suited to this role!What you''ll be doing:Responding to incoming customer calls and emails, ensuring every interaction is handled professionally and leads to a positive outcome.Managing key in-life processes including settlement requests, reschedules, refunds, account queries and cash reconciliations.Producing accurate documentation, maintaining customer records, and ensuring all data is up to date.Handling customer complaints with care, clarity, and good judgment.Working closely with internal teams to resolve ..... full job details .....