Customer Service Executive

Customer Service and Aftersales Executive Greater Manchester £27,000 rising to £28,000 after probationJoin a Growing Business Where You Can Make a Real DifferenceAn exciting opportunity has become available with one of our key clients in Greater Manchester following an internal promotion within their successful Customer Service team.This is far more than a standard customer service role. You''ll be joining a friendly and supportive Aftersales team where you''ll become the go-to person for resolving customer queries, finding solutions, and ensuring every customer receives an exceptional experience.Working for a well-established and growing business that supplies wholesale, retail, and promotional products nationwide, you''ll play a vital role in maintaining customer satisfaction and protecting the company''s excellent reputation.If you enjoy problem-solving, building relationships, and taking ownership of customer issues from start to finish, this could be the perfect opportunity for you.What You''ll Be DoingAs part of a close-knit team, you''ll be responsible for:Managing customer queries, complaints, and aftersales support via phone and email.Investigating delivery issues and liaising with couriers to provide prompt resolutions.Acting as the key link between customers, internal departments, suppliers, and printers.Arranging collections and inspections of returned or damaged products.Raising replacement and reprint orders using the company''s internal systems.Investigating ..... full job details .....