Customer Service Executive

Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world. In just a few years, they ve expanded rapidly growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact. They re not simply providing internet services they re connecting communities, enabling businesses, and transforming everyday lives across the Highlands. As one of the region s most dynamic and purpose-driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked. This is more than just a job. It s an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. You ll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will ..... full job details .....