Customer Service Executive

NEW VACANCY! (PK9257) CUSTOMER SERVICE EXECUTIVESOUTH YORKSHIRESalary up to 28,586 + BenefitsHours: 8.30am-5pm Mon-Thurs, 8.30am-4.30pm Friday.Our Client is a well-established, innovative and successful designer of primary packaging for major brands in a variety of market sectors in the UK and Overseas. Currently recruiting for a Customer Services Executive to join their award-winning team to reinforce their strong reputation for combining traditional manufacturing expertise with modern, efficient technology to support niche markets worldwide.Responsibilities:Processing all customer requests in a timely and accurate mannerUsing CRM system to record all correspondence and informationChasing and recording forecast information and liaising with Account Managers, Demand Planning and ResortProvide support for Account Manager and deal with all correspondence in their absenceEnsure all Authorisations to Produce are sent and received according to procedure and stock is cleared within the agreed timeframeOrder entry and liaise with customers on stocks/deliveries/charges and Pro-Forma invoicingMaintenance of Customer PricingPrepare small volume quotations and follow up/record feedbackObtaining of freight quotations, liaising and booking freight with forwarders to ensure timely collections and export deliveriesUpdating the export freight charges spreadsheet to monitor expenses and profits on export freightFiling of paperwork and export documentation, checking all paperwork is correct ..... full job details .....