Duties:- Ensuring new building connections and end-user customers are onboarded on the CRM in a timely manner. Co-ordinate onboarding of new sites and customers with our service partners and clients. Managing and ensuring that Heat Supply agreements are completed and uploaded on the CRM. Validation and collation of monthly customer reporting against service level agreements (SLAs) including customer contact, compliance and accounts. Supporting on drafting and issuing customer communications including; maintenance and outage communications, customer onboarding communications and complaints resolution communications. Supporting training to outsourced customer care team. Supporting implementation of service improvements as identified by customer experience colleagues Compilation of customer service data for Heat Trust and Ofgem reporting. Engaging with stakeholders both internally and externally. Planning and attending customer engagement events alongside the customer experience team.Skills required:-We are looking for an engaged and motivated individual who takes the initiative, can manage their own workload, and prioritise tasks accordingly. You will be proactive in your approach and will enjoy taking ownership of your role and able to engage quickly with people and build relationships. You will enjoy interacting and engaging with others As this is a fast-paced and entrepreneurial team you will be comfortable working both in this kind of dynamic environment but also ..... full job details .....