Customer Service Executive

Customer Service Executive Location: Christchurch Hours: Full-Time, Shift-Based Salary: £27,980 with the opportunity to rise to £32,185 P/S Are you a confident communicator who enjoys helping people and making a genuine difference? We''re looking for Customer Service Executives to join a friendly and supportive team in Christchurch, supporting customers when they need it most. This is a fantastic opportunity for someone with previous customer service, call centre or telephone-based experience who is looking to join an organisation that provides full training and genuine opportunities to develop their career. Your day-to-day responsibilities will include: Handling a high volume of telephone calls and emails from customers Assessing and processing customer cases efficiently and accurately Gathering relevant information and documentation Providing clear guidance and support throughout the process Investigating cases and working towards effective resolutions Ensuring customers receive a high standard of service at every stage Managing multiple cases while maintaining excellent attention to detail Some situations can be challenging, so we''re looking for someone who can remain calm, professional and empathetic when speaking with customers. You''ll ideally have: Previous customer service, call centre or telephone-based experience Excellent verbal and written communication skills Confidence speaking with customers over the phone Strong computer skills Excellent ..... full job details .....