Customer Service Executive

French-speaking Customer Service Executive

A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth.

A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base.

What’s in it for you?

• Work hours: Monday to Friday, 38.5 hours per week
• Salary: Up to £30,000 depending on experience
• 25 days holiday plus bank holidays
• Access to an EAP
• Life Assurance policy
• Enhanced pension scheme
• Private health care
• Employee discounts on products
• Regular training to enhance your career
• Opportunity to work with a thriving business that's on an upward trajectory

French-Speaking Customer Service Executive Responsibilities:

• Act as a first point of contact for customers via phone, email, and online messages
• Respond to queries in a professional manner, keeping customers and their experience at the forefront
• Use a solutions-first mindset to successfully handle complaints in line with company procedure
• Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders
• Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements
• Maintain up-to-date knowledge of products to provide solutions to franchisee owners
• Respond to potential franchisee enquiries and carry out pre-screens from incoming leads
• Support with the onboarding of new franchisees
• Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns

French-Speaking Customer Service Executive Skills and Experience:

• Native French speaker and fluent in English, both written and spoken
• A people-person who thrives on delivering amazing customer service and is able to communicate at all levels
• Previous customer service experience, ideally with a history of handling technical and product related queries
• Strong administration skills, confident using Microsoft Office packages and internal systems
• Comfortable juggling tasks, from handling enquiries to updating websites
• Possesses GCSE C/4 and above in English and Maths
• An NVQ in Customer Service would be a distinct advantage although not essential