Customer Service Executive

Customer Service Executive

Salary: -25,000 with up to 20% Bonus

Birmingham Jewellery Quarter Hybrid (3 in 2 out)

BCR/AK/31864

Bell Cornwall Recruitment are hiring for a Customer Service Executive. Our client is a forward-thinking domestic utilities business making great strides at present to reach carbon neutrality. They are searching for a professional individual with a proactive attitude and excellent customer service skills to join their growing team in the Birmingham Office. Ideally this person will have some experience in the utilities industry, and will certainly have customer service and complaint handling experience.

The Role:

• Handling customer queries and complaints via telephone, email and live chat
• Supporting the credit control team with any overflow of unpaid bills
• Helping customers with the set up of their utilities
• Assisting customers with the transfer from one provider to our client''s services
• Handling of generic inbound enquiries in a timely manner, working to SLAs

The ideal Customer Service Executive will have:

• Excellent communication and customer service skills to build relationships with customers and the internal team
• Tech savvy with strong typing speed and accuracy
• Experience in domestic utilities (desirable)
• Willingness to learn and ability to adapt to new challenges
• A proactive attitude and passion to helping others
• Customer service Level 2 desired but not required

If this sounds like your next successful role as a Customer Service Executive, please apply now!

Interested? Please click the ''APPLY'' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales