Customer Service Executive

Customer Service Executive
Travel Insurance 
Location: Hybrid/Portsmouth(After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £30,300)
Start date: 8th and 22nd September 

Hours: 40 hours per week (Shift rota between 7:15AM - 8:45PM)
Monday to Sunday with one weekend on and the next off. 

Why Join Us?
We are offering a fantastic opportunity with excellent benefits

• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office