Customer Service Executive

Customer Service Executive – Your Career Launchpad with Joloda Hydraroll

Are you a recent graduate ready to take the first big step in your career, or someone looking to accelerate your progression with a global leader? If you’re ambitious, motivated, and driven by a desire to make an impact – this could be the opportunity you’ve been waiting for.

We’re hiring a Customer Service Executive to join our growing, supportive team at Joloda Hydraroll – a company that’s been innovating world-class load handling solutions for over 60 years.

This isn’t just a job – it’s a launchpad for your career, with genuine opportunities to grow, learn, and progress.

Why Joloda Hydraroll?

• Be part of a company trusted by world-leading brands like Unilever and Coca-Cola.
• Join a close-knit team where your ideas matter and your development is a priority.
• Thrive in a culture that values collaboration, innovation, and doing things the right way.

We don’t just move goods – we keep global supply chains flowing. And when you join us, you’ll play a vital part in making it happen.

About the Role

As a Customer Service Executive, you’ll be at the heart of our business – the first point of contact for customers and the vital link between sales, production, engineering, and logistics.

Your mission? Deliver excellent service, solve problems with a strategic mindset, and help drive improvements that enhance the customer experience.

What you’ll do:

• Handle calls and emails with professionalism and efficiency.
• Support customers with queries on pricing, delivery, and spare parts.
• Work closely with internal teams to ensure smooth operations.
• Create shipping documents and liaise with international couriers.
• Manage key accounts and handle complex, high-volume queries.
• Contribute to improvement projects, bringing fresh ideas to the table.

 What We’re Looking For

• A recent graduate ready to step into a professional role OR someone with customer service/admin experience aiming for progression.
• Ambitious, motivated, and driven – with a clear vision for your career.
• A natural problem solver who can think strategically and adapt quickly.
• Excellent communicator with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with order processing systems (Factory Master/Access) is a bonus, but not essential – we’ll train you!

The Package

• Salary: up to £28,000 (depending on experience).
• Career Growth: structured development and progression opportunities.
• Work-Life Balance: 24 days’ holiday + bank holidays, plus flexible working.
• Support: pension with employer contribution and tailored training.
• Culture: a friendly, inclusive team that celebrates your success.
• Hours: Mon–Fri, 08:30–16:30.

Ready to Shape Your Future?

If you’re eager to kickstart your career or step into a role where progression is built-in, Joloda Hydraroll is the place for you. You’ll gain hands-on experience, professional development, and the chance to grow with a business that values your ambition.

Apply now and start building the career you’ve been working towards.