Customer Service Executive

Role: Customer Service Executive Location: Shoreham, West Sussex Hours: Full-time Pay: £26,000 - £28,000 per annum An excellent opportunity has arisen for a Customer Service Executive to join one of our longstanding clients, an established and growing organisation based in Shoreham. This is a customer-focused position where you will take ownership of enquiries from initial contact through to resolution. Working across telephone and email channels, you will support customers with servicing, maintenance, repair, invoice and contract-related queries, ensuring they receive clear, accurate and professional support. A key part of the role will be identifying and resolving customer dissatisfaction at the earliest opportunity, while ensuring that any complaints are recognised, recorded and handled appropriately in line with company procedures. The Requirements: Excellent telephone and written communication skills Strong customer service and active listening skills Confident handling challenging conversations and customer dissatisfaction Ability to explain contractual and financial information clearly Proactive and solutions-focused approach to problem solving Strong sense of ownership and follow-through Calm, professional and resilient when working under pressure Excellent organisation and attention to detail Ability to manage multiple enquiries through to resolution Previous experience within customer service or complaints handling is advantageous Experience within fleet, ..... full job details .....