Customer Service Executive

Role: Customer Service ExecutiveLocation: Hove, West SussexHours: Full-timePay: 26,000 - 28,000 per annum An excellent opportunity has arisen for a Customer Service Executive to join one of our longstanding clients, an established and growing organisation based in Hove. This is a customer-focused position where you will take ownership of enquiries from initial contact through to resolution. Working across telephone and email channels, you will support customers with servicing, maintenance, repair, invoice and contract-related queries, ensuring they receive clear, accurate and professional support. A key part of the role will be identifying and resolving customer dissatisfaction at the earliest opportunity, while ensuring that any complaints are recognised, recorded and handled appropriately in line with company procedures. The Requirements:Excellent telephone and written communication skillsStrong customer service and active listening skillsConfident handling challenging conversations and customer dissatisfactionAbility to explain contractual and financial information clearlyProactive and solutions-focused approach to problem solvingStrong sense of ownership and follow-throughCalm, professional and resilient when working under pressureExcellent organisation and attention to detailAbility to manage multiple enquiries through to resolutionPrevious experience within customer service or complaints handling is advantageousExperience within fleet, automotive, vehicle leasing or a ..... full job details .....