People''s Partnership have an exciting opportunity to join our growing team as a Claims Administrator in our Customer service team. This role is a hybrid opportunity with the successful candidate working both at home and in the office once fully trained. Main Purpose: To deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People''s Partnership. Build and maintain customer''s trust and confidence to maximise customer, advisor and third-party satisfaction and retention. Effectively contribute to the achievement of the department''s overall objectives and apply the Treating Customers Fairly culture and principles within own job role. Key Responsibilities Manage all customer activities across a range of products and processes, to ensure exceptional levels of service are delivered continually in line with agreed service standards. Identify, escalate and analyse customer problems/complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly, and any work carried out ensures that the customer does not suffer as a result. Support and promote People''s Partnership and the People''s Pension proposition by proactively developing good working relationships with Customers, Strategic Business Partners, Advisors and Third Parties. Support opportunities to retain business, by understanding fully what a customer is asking ..... full job details .....