Customer Service Executive

Customer Service Executive - Location: Colchester ESSEXHours: 07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00) We''re on the lookout for a enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you''re passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact!What You''ll DoAs a Customer Service Executive, you''ll be the voice of our company, connecting with customers, solving problems, and ensuring every interaction leaves a positive impression. You''ll play a key role in keeping our operations smooth and supporting the sales team in achieving their goals.Your day-to-day adventures will include:Being the first point of contact for customers via phone, email, and web chatProviding proof of delivery (PODs) and resolving queries quicklyProcessing sales orders, raising invoices, and creating packing listsManaging customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification)Supporting the sales team during busy periods or absencesUpselling, making product recommendations, and making lead qualification callsHelping with exciting projects like special product codes and recycling initiativesWhat We''re Looking ForPeople who love helping customers and thrive on problem-solvingStrong communicators with a knack for organisationTeam players who can multitask and stay calm under ..... full job details .....