https://jobs.co.uk/job/customer-service-executive-barchester-healthcare--ed728b6a-5326-4fdd-aafd-3b142ae6a578 RSS feed for Customer Service Executive at Barchester Healthcare. en-gb Wed, 10 Jun 2026 07:10:44 GMT https://jobs.co.uk/job/customer-service-executive-barchester-healthcare--ed728b6a-5326-4fdd-aafd-3b142ae6a578 https://jobs.co.uk/job/customer-service-executive-barchester-healthcare--ed728b6a-5326-4fdd-aafd-3b142ae6a578 Fri, 05 Jun 2026 11:52:40 GMT Location: Washington | Salary: 33000.00-33000.00 Annual | Type: Permanent | Barchester''s Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance.In this role, you''ll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You''ll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. Excel experience in presenting data, data group and create graphs is essential.You''ll be the go-to expert for telephony matters across the business, supporting both existing sites and new home openings, ensuring systems are reliable, data is accurate, and performance is visible across all channels.KEY RESPONSABILITIES: Manage telephony systems and platforms including but not limited to: - ... Permanent