Customer Service Executive

Permanent Customer Service ExecutiveBased in Aylesbury35 Hour per weekHybridup to £32,000 pa A new role for our client due to a new area of the business forming. Ideally you will have previous experience within customer care with the ability to meet the customer''s demands and expectations with regards to service delivery and total customer satisfaction, through effective order handling and query investigation and resolution.Principal Accountabilities and Key Tasks:Ensure all customer orders and enquiries are processed accurately, efficiently, and within agreed service level deadlines.Manage inbound and outbound customer communications (internal and external) via telephone and other channels in a professional, courteous, and customer-focused manner, with a strong emphasis on first-time resolution.Take full ownership of customer enquiries and issues, proactively investigating and resolving queries through appropriate actions such as issuing credits, processing returns, or offering suitable alternative products or solutions.Prepare and maintain regular and ad-hoc customer reports, including (but not limited to) backorder and service performance reports.Proactively identify potential service issues, escalating risks where appropriate and proposing practical solutions to minimise customer impact.Respond effectively to customer enquiries relating to product features, availability, pricing, and order status, ensuring clear and accurate communication at all times.Actively identify ..... full job details .....