Customer Service Executive

Are you passionate about delivering exceptional customer service and building long-term client relationships? If so, we''d love to hear from you.Our client is a well-established and growing business looking to add a Customer Services Executive to their friendly and professional team.The RoleAs a Customer Services Executive, you''ll be the first point of contact for clients, providing expert support throughout the customer journey. You''ll be responsible for handling enquiries, preparing quotations, managing renewals, and ensuring customers receive outstanding service at every stage.This is a varied role that combines customer service, account management, and administration within a fast-paced and highly regulated environment.Key ResponsibilitiesManaging new business enquiries and preparing quotationsSupporting existing clients with renewals and policy amendmentsDelivering excellent customer service via telephone, email, and online channelsBuilding strong relationships with clients and key stakeholdersLiaising with insurers and internal teams to ensure the best customer outcomesMaintaining accurate records and updating internal systemsEnsuring all work complies with industry regulations and company standardsAbout YouWe''re looking for someone who is:Confident communicating with clients over the phone and via emailHighly organised with strong attention to detailAble to manage multiple priorities and work efficientlyComfortable using Microsoft 365 and CRM systemsProfessional, ..... full job details .....