Customer Service Executive - 12 month FTC

Your new company An exciting opportunity has arisen for an organised and detail-focused Customer Service Executive to join a growing consumer products business. This role sits at the heart of the operation, acting as the key link between customers, sales, finance and the company''s third-party fulfilment partner.This position would suit somebody with previous experience in order management, sales support, customer operations or supply chain coordination who enjoys working in a fast-paced environment and takes pride in delivering an excellent customer experience.The successful candidate will play a vital role in ensuring customer orders are processed accurately, deliveries are completed on time, and any logistical issues are resolved quickly and effectively. This role is a 12-month fixed-term contract. This role is 5 days per week in the office in Richmond. Your new role Reporting to the Operations team, you will be responsible for managing the complete sales order process from receipt through to delivery and invoicing.Key responsibilities will include:Processing and managing customer sales orders accurately and efficiently.Maintaining customer delivery specifications and operational records.Monitoring order volumes against stock allocations and customer forecasts.Producing proforma invoices and liaising closely with the Finance team.Managing customer communications regarding deliveries, order status and stock availability.Tracking orders through a third-party fulfilment ..... full job details .....