Customer Service - Dutch

Dutch-speaking Customer Support Advisor – Social Media & Email

Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day?

We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.

This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.

What you'll be doing

You'll support customers with a range of everyday enquiries, including:

• Missing orders
• Payment queries
• Product availability
• Order amendments
• Cancellations
• General customer questions via social media and email

You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.

What's on offer

• £26,520 per year
• Full-time, permanent role
• 40 paid hours per week
• Hybrid working: 2 days in the Belfast office, 3 days from home
• Rotational shifts between 8am and 12am, Monday to Sunday
• 28 days paid holiday
• Employee assistance support
• Employee discount benefits
• Stock purchase scheme
• Gym discount
• Insurance discounts

What we're looking for

• Excellent Dutch and English written and verbal skills
• At least 6 months' customer service experience
• Strong knowledge of social media
• Social media or content moderation experience would be a bonus
• Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday
• Local to Belfast
• Able to work from home with at least 10Mbps broadband

Apply now