Customer Service Development Consultant

Location: LutterworthContract: Consultancy / Interim / ContractCommitment: Approximately 1 day per week initiallyRate: £Negotiable depending on experience About the OpportunityWe are seeking an experienced Customer Service Development Consultant to support the ongoing development of our Customer Service team during an exciting period of growth and transformation.This is not a traditional Customer Service Manager role. Instead, the focus is on coaching, mentoring and developing people, helping to create a high-performing, confident and collaborative team environment.Working closely with senior leadership, you will play a key role in strengthening team dynamics, embedding company values and helping employees reach their full potential. This is an opportunity to make a visible impact within a growing organisation that is investing heavily in its culture, people and future success.Key ResponsibilitiesProvide coaching, mentoring and support to members of the Customer Service team.Conduct regular one-to-one meetings focused on development, engagement and performance improvement.Identify underlying behavioural, communication and performance challenges and develop appropriate solutions.Improve team cohesion, collaboration and communication.Support employees in building confidence, accountability and customer service capability.Design, deliver or facilitate customer service and professional development training.Work closely with leadership to embed company values and desired ..... full job details .....