Customer Service Desk Administrator

The Role:

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business'' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

What We Offer & Why Join Us?

You''ll be joining an industry leader that''s growing & genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, & Efficiency. At GAP, we''re proud to be the UK''s leading equipment hire provider-supporting projects big & small across construction, infrastructure, events & more. With nearly 200 locations nationwide & a wide range of specialist divisions, we offer exciting opportunities in everything from Plant & Tools to Lifting, Survey, Environmental & Event Services.

At GAP Group, we''re a family-run business with over 50 years of experience-& we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, & a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance & wellness support, all while building a career that truly matters. If you''re ready to feel valued & grow with us, we''d love to hear from you.

Ready to get started? Upload your CV & complete our short application-we''ll take it from there.

We''re proud to be an Equal Opportunities employer & embrace the unique contributions each individual brings-regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect & good working practices to help every employee thrive & perform at their best.