Customer Service

Join Our Team as a Member Support Representative!

Are you ready to make a difference? We are on the lookout for a cheerful and dedicated Member Support Representative to join our client''s team in Leeds! If you have a passion for providing outstanding customer service and enjoy helping others, this is the role for you!

Position Details:

• Contract Type: Temporary (3-month contracts)
• Location: Leeds
• Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
• Pay Rate: -12.64 per hour

What You''ll Do:
As a Member Support Representative, you''ll be the first point of contact for our members and employers. Your responsibilities will include:

• Managing Inbound Calls: Handle incoming calls from members and employers promptly and effectively.
• Resolving Queries: Apply rules and procedures to provide effective resolutions to a variety of questions and concerns.
• Listening and Understanding: Deliver high-quality service by genuinely listening to member needs and guiding them to the right solutions.
• Conveying Value: Communicate outcomes in an engaging manner, considering each member''s unique circumstances.
• Meeting Targets: Achieve targets for call quality and accuracy to ensure top-notch service.
• Participating in Coaching: Engage in call coaching sessions to continuously enhance your skills and performance.
• Knowledge Development: Stay up-to-date with pensions administration, systems, and processes.
• Data Accuracy: Take responsibility for maintaining the accuracy of all data at all times.
• Adhering to Policies: Uphold company Information Security and Data Protection policies during all interactions.

What We''re Looking For:

• Strong communication skills with a friendly and approachable demeanour.
• A knack for problem-solving and the ability to think on your feet.
• A commitment to delivering exceptional customer service.
• Attention to detail and a proactive attitude toward data accuracy.
• A willingness to learn and grow within the role.

Why Join Us?

• Be part of a vibrant team that values collaboration and creativity.
• Enjoy a supportive environment where your contributions are recognised.
• Gain valuable experience in the financial institution and insurance industry.
• Flexible working hours with a competitive pay rate.

If you''re excited about the opportunity to contribute to our mission of delivering exceptional member support, we''d love to hear from you!

How to Apply:
Ready to take the next step? Click the "Apply" button now and submit your application! Join us in making a positive impact for our members and employers.

We can''t wait to welcome you to the team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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