Customer Service

We are looking for a Customer Service Representative for a logistics company based in Huddersfield. Whilst experience in logistics isn''t essential, it would be a distinct advantage. Full training provided for those from an alternative industry as long as you''ve worked in a similar environment.

There''s lots to learn in this role, you''ll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export.

Main duties to include:

• Taking inbound calls from customers
• Calling customers to update them
• Giving advice and appropriate vehicles, documents etc
• Update customers on lost, damaged or late deliveries
• Keep all systems up to date with correct customer and shipment details

We are looking for:

• Experience of working in a telephone based customer service role
• Logistics, Import or Export experience would be an advantage but not essential
• Strong communication skills
• The ability to build relationships with customers
• Someone who keeps calm under pressure

Benefits include:

• £28k-£32k
• No evening or weekend work - 8.30am-5pm Mon-Fri
• Free parking and good public transport links
• Competitive benefits package

If you''re interested in this role, apply and submit your CV

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