Customer Service Coordinator

For: Customer Services CoordinatorLocation: Richmond upon ThamesSalary: £32,000 per annumJob Type: Ongoing Temporary AssignmentHours: Monday to Friday, Full-Time (100% Office Based) 9am to 5pmAbout the RoleOur client, a well-established organisation within the financial services sector, is looking for an experienced Customer Services Coordinator to join their Operations team on an ongoing temporary basis.This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, resolving customer queries and delivering outstanding service. Working within a busy and supportive team, you''ll play a key role in ensuring customers receive a first-class experience while supporting a range of finance administration activities.The ideal candidate will have previous experience within financial services, asset finance, banking or a regulated customer service environment and will be confident managing customer enquiries from start to finish.Key ResponsibilitiesDeliver exceptional customer service to both internal and external customers.Manage customer enquiries via telephone, email and written correspondence within agreed service levels.Take ownership of customer queries through to resolution, escalating where appropriate.Process early settlement quotations in line with company policy and relevant legislation.Administer withdrawals, part payments and regulated agreements.Handle customer complaints professionally, ensuring they are managed in ..... full job details .....