Customer Service Coordinator

Customer Service Coordinator Poole £30,000Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands-on, Customer Service Coordinator to support with business growth. You ll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage.You ll benefit from: 25 days annual leave, increasing with serviceHealth Cash Back PlanPrivate Medical CoverEmployee Assistance ProgrammeLong service awards As Customer Service Coordinator, your responsibilities will include; Acting as a primary contact for customer enquiries via phone and email Overseeing customer accounts, including supporting service agreements and renewalsManaging queries through to completion, ensuring timely and effective resolutionPreparing and issuing quotations and processing customer ordersRecording and managing customer feedback or complaints in line with internal proceduresCoordinating with field-based teams to arrange visits and provide updatesKeeping customer information and service activity records accurate within our ERP and internal systemsSupporting onboarding and guidance of new team membersContributing ideas to improve processes and enhance the overall customer experienceAssisting with additional duties to support team objectives when required As Customer Service Coordinator you ll have; At least two years experience in a customer-facing support roleConfidence ..... full job details .....