Customer Service Coordinator

Customer Service Administrator £25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LL Purpose of Job To help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include: Main Duties and Responsibilities Raising orders Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs. Engineers daily schedule Responsible for ensuring engineers are booked daily to capacity. Communication Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager. Administration Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures. Clinical bookings Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs. General You will be assigned to specific areas or tasks associated ..... full job details .....