Customer Service Coordinator

Customer Service Coordinator (WCS)Location: Welwyn Garden CityTraining to be carried out at Welwyn until Feb 26 then Work from home/Hybrid.Part time - 20 hours per week - Mon Fri 08:30-12:30pmSalary: £12.32 phPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:Communication - Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.Scheduling/Entering/Monitoring of Orders - Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames.Appointments - To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers.Queries/Enquires - Responsible for dealing with all queries from prescribers, service users, carers and service centre staff.Administration - Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clerical areas of the service.Hardware ..... full job details .....