Customer Service Coordinator

Customer Service Coordinator 12 months contract Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. 37.5 hours per week. 7.5 hours per day. 13.50 per hour 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75) On call segments (paid as additional, at an enhanced rate) Location: SL6 4XE Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Responsibilities Provide the highest levels of customer care to both patients and health-care professionals Stock check and arrange patient deliveries via telephone and email Answer patient and stakeholder enquiries, resolving all queries that might arise Troubleshoot feeding pumps Use our internal database (CRM system) to place orders and log all patient and health-care professional communication Communicate with internal and external stakeholders by phone and email Manage daily workload as delegated by lead coordinator ..... full job details .....