£27000 - £31000 per annum
About the Role
A Customer Service Coordinator is required for a permanent, full-time position in Aldridge, offering a salary between £27,000 and £31,000 depending on experience. This role involves managing customer enquiries across phone, email, and digital channels, alongside processing orders accurately and efficiently. The position also includes chasing deliveries, managing lead times, and resolving order-related issues to completion. The successful candidate will be a confident and proactive professional who enjoys taking ownership of problems and delivering a first-class customer experience. Key skills include strong communication, problem-solving abilities, and experience handling customer orders in a commercial environment. This is a varied, hands-on role suited to an experienced customer service professional.
Customer Service Coordinator
Aldridge
£27,000 - £31,000 DOE | Permanent | Full Time
Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience?
We’re recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator.
This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution.
What you’ll be doing:
- Managing customer enquiries across phone, email, and digital channels
- Processing customer orders accurately and efficiently
- Chasing deliveries, managing lead times, and resolving order-related queries
- Handling complaints, returns, credits, and escalations professionally
- Supporting online customer order platforms and digital sales channels
- Liaising with internal teams including operations, logistics, and customer support
- Helping improve service processes and customer experience standards
What we’re looking for:
- Previous customer service experience within a fast-paced environment
- Strong order processing, customer coordination, or customer support experience
- Excellent communication skills with a confident and professional approach
- A proactive, solutions-focused mindset with the ability to manage customer issues through to resolution
- Strong organisational skills and attention to detail
- Exposure to online ordering systems / digital customer platforms would be advantageous
- Experience supporting both business and consumer customers would be beneficial
- Previous experience mentoring or supporting colleagues is welcomed but not essential
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