Full time Permanent

Customer Service Coordinator

Pertemps Black Country Perms

Aldridge, WS9 8BA

£26500 per annum

Posted: 09 July 2026 (3 weeks ago)

Closing date: 08 August 2026

Ref: 60371346

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About the Role

The Customer Service Coordinator position in Aldridge offers a permanent, full-time role at £26,500 per annum. You will serve as the primary contact for customers, managing enquiries via phone and email from initial contact through to project completion. This role involves coordinating tasks across several departments to ensure clients receive consistent progress updates. Strong organisational abilities and a customer-focused approach are essential for handling varied queries and maintaining service standards. Working alongside a supportive team, you will help deliver a seamless experience for every customer. This position suits someone with proven communication skills who can manage multiple priorities effectively in a busy operational setting.

Customer Service Coordinator
Aldridge
£26,500
40 hours per week, permanent
Are you an organised, customer-focused individual who thrives in a fast-paced environment? Our client is looking for a Customer Service Coordinator to join their growing team, supporting customers from enquiry through to completion while ensuring an exceptional customer experience.
This is an excellent opportunity to join a well-established and expanding business where no two days are the same. You'll be working as part of a supportive team, managing customer queries, coordinating activities across multiple departments and ensuring customers receive regular updates throughout the process.
Key Responsibilities:

Act as the main point of contact for customers via phone and email
Provide regular updates and resolve customer queries promptly
Coordinate activities with internal teams to ensure a smooth customer journey
Maintain accurate records and update internal systems
Build strong relationships with customers and colleagues
Prioritise workloads in a busy, fast-moving environment

We're looking for someone who has:

Previous experience within a customer service, coordination or administration role
Excellent communication and relationship-building skills
Strong organisational skills with the ability to manage multiple tasks
A proactive approach and the ability to work under pressure
Good IT skills, including Microsoft Office
A positive attitude and a genuine passion for delivering excellent customer service

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