Customer Service Coordinator

Customer Service Coordinator Full-Time Monday - Friday 10am - 6pm£25,000 - £29,000 We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector. This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same. The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels. The Role You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish. Duties will include:Handling incoming calls from customers, engineers, and internal teamsManaging a busy shared inbox and responding within required timeframesRaising and logging new jobs onto internal systems and client portalsScheduling and allocating works to engineersManaging urgent and reactive call-outsSupporting engineers with on-site issues where requiredUpdating customers on job progress and resolving queriesHandling complaints professionally and efficientlyClosing completed jobs accurately on the systemWhat We''re Looking ForPrevious experience within a helpdesk, scheduling, customer service, or coordination roleStrong organisational and multitasking skillsExcellent communication ..... full job details .....