Customer Service Coordinator

Customer Services Coordinator / Up to -30,000 / Maidstone / Fully in office
Overview:
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A leading organisation in their manufacturing space are currently seeking a Customer Services Coordinator to join their team to manage the overall customer operations and sales progression processes including managing the team.
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This is an excellent opportunity to grow your customer services experience with a great organisation.
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Role & Responsibilities:

• Process customer orders
• Liaise with customers and deliver them excellent service by phone, email and live chat
• Listen and revolved complaints in a timely and professional manner
• Update customer and order information on CRM system
• Upsell new products to existing customers
• Work closely with other departments to solve customer issues and improve customer service

• 5+ years of experience in customer service positions
• Experience using a CRM system
• An excellent communicator
• Hard-working and ambitious
• A passion for delivering excellent customer service

• Up to -30,000 basic salary
• 25 days + Bank holiday
• Employee longevity benefits
• Private dental insurance
• Private medical insurance
• Sick pay
• Company pension