Customer Service Coordinator

Our client has a permanent, full-time opportunity for a Customer Service Coordinator to join their team. 

You will interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for high-quality service. 

The hours of work are 8.30am to 4.45pm, Monday to Thursday and 8.30am to 3.30pm Friday.

Duties and Responsibilities:

To be responsible for dealing with customer enquiries from start to completion including

price & delivery, invoice queries, order progress and amendments

To be conversant with the company ERP system and processes

To support the customer in the event of returning goods and the credit management of the

returns in line with the company guide lines in a timely & professional manner

To foster and maintain relationships with key customers to improve our retention rate and

support growth

To visit customers as required to build relationships and understanding of their business

needs

To take ownership of customer queries, liaise with other departments to fully resolve to the

customer’s satisfaction

To liaise with external sales engineers regarding customer requirements and offer administration support to help obtain sales growth

To make recommendations to enhance efficiency and performance within the department through your Manager

To have a clear understanding and manage Distribution Point of Sales monthly data

To support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt

Make product suggestions to meet the customer’s specific needs with support of technical’s advice

To be multi skilled and able to cover all areas of the role of inside sales department

To participate in ongoing training to enhance your skills within the role and future developments

To attend meetings as required in person and Teams

Manage blanket agreements/Contracts to fulfill stock availability and consumption.

Manage and take accountability of specific customer accounts as required.

Maintain customer portals as agreed by management.

Prepare department reports as required.

Skills and Experience:

• Previous experience in a similar role
• A passion to deliver exceptional service to customers
• Adaptable, high-energy levels and desire to help others
• Good analytic and problem-solving skills
• Able to work and learn quickly in a fast-paced and dynamic environment

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.  If you wish to apply for further roles please do so.