Customer Service Coordinator

Your new company You will be joining a well-established service-led organisation based in Chadderton. The business places a strong emphasis on delivering an excellent customer experience and provides a supportive, team-focused environment where clear communication and attention to detail are highly valued.Your new role You''ll essentially act as the middle person between customers and subcontractors, making sure jobs are booked, coordinated and progressed smoothly. This is a busy, customer-focused role where you''ll spend a good amount of your day speaking to people over the phone, so you''ll need to be someone who is comfortable picking up the phone and building relationships.Acting as a key point of contact between customers and subcontractorsBooking customer jobs and coordinating the required workContacting subcontractors to arrange jobs and confirm bookingsHandling incoming calls and proactively making outbound callsKeeping customers updated on the progress of their requestsProcessing bookings, quotations, orders and amendments accuratelyResolving queries and escalating issues when requiredKeeping internal systems and customer records up to dateWorking closely with internal teams to ensure jobs progress smoothlyWhat you''ll need to succeed You don''t necessarily need previous experience within a similar industry. The hiring manager is particularly interested in people with a strong customer service background, including candidates looking to move from retail or ..... full job details .....