Customer Service Coordinator

Customer Service Coordinator Location: Henley-on-Thames Salary: £28,000 (depending on experience) Hours: Full-time, Monday to Friday The Role We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination. Key Responsibilities Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner Accurately record service requests and orders within the CRM system Allocate engineer call-outs and manage service schedules Organise delivery of orders to customer sites using courier services Keep customer records and databases up to date and accurate Communicate with couriers and external suppliers to ensure timely and reliable deliveries Assist the ICT team in connecting customers to remote monitoring systems Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard Skills andamp; Experience Required Strong organisational skills with excellent attention to detail Ability to manage and prioritise workload in a fast-paced environment Confident IT skills, including Microsoft Office applications Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction Experience with CRM systems is advantageous but not essential Excellent ..... full job details .....