Customer Service Coordinator French Speaking

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking. This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression. Salary: 30,000Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week.The role:A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.Work Experience:EssentialProficiency in Microsoft Office Suite - Word, Excel, OutlookMinimum of 1-2 years of experience in an administrative customer service role.Familiarity with customer service order processing ERP systemCustomer complaints handling processAbility to work independently and as part of a large teamSupport customers'' enquiries through multiple communication channels including phone, email, and chat.Follow-up of enquiries for general questions with other internal departments.Facilitating customers issues resolution, including progressing customer complaints to completion.Enter and process orders including calculating transit time and freight.Proactively communicate with customers to inform them of ..... full job details .....