£28000 - £30000 per annum
About the Role
A Service Coordinator is required to join the after-sales team of a leading engineering business based in Aylesbury. This full-time, permanent role offers hybrid working. The position involves scheduling engineers for planned maintenance, inspections, and breakdowns, allocating work based on skills and location, and managing emergency callouts to meet SLA targets. Key responsibilities include optimising daily engineer routes and workloads while serving as the primary link between customers, engineers, and internal teams. Strong organisational skills and experience coordinating field service operations are essential. The salary for this role is £28,000 to £30,000 per annum.
Service Coordinator (Engineering / Field Service)
📍 Aylesbury (Hybrid)
💷 £28,000 – £30,000
🕒 Full-time, Permanent
The Role
We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business.
You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance.
This is a fast-paced role acting as the key link between customers, engineers, and internal teams.
Key Responsibilities
- Schedule engineers for planned maintenance, inspections, and breakdowns
- Allocate work based on skills, location, and availability
- Manage emergency callouts in line with SLA requirements
- Optimise daily engineer routes and workloads
- Handle customer enquiries via phone and email
- Provide updates on appointments, delays, and service changes
- Maintain accurate records on service systems
- Support compliance and inspection scheduling
- 2 years’ experience in scheduling, dispatch, or service coordination
- Background in field service, engineering, FM, or technical support preferred
- Strong customer service and communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong IT skills (MS Office / scheduling systems)
- Logical thinker with good organisational ability
- £28,000 – £30,000 salary
- Hybrid working (Aylesbury office flexible working)
- 25 days holiday bank holidays
- Pension scheme
- Training and career development
- Monday to Friday, 37.5 hours
- Core hours 8am–5pm
- Occasional on-call rota
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