Customer Service Coordinator

A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service and maintain their 5 customer satisfaction rating You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role. We Day to day duties:Being the main point of contact for the home ownersUpdating the CRM system logging defects or closing them downComplaint managementBooking in engineers to carry out work in the propertysLogging issues and escalating them to the management teamWorking closely with the customer service teamReporting in the customer service managerIf you would like to apply for this position please do so below or for more information please contact Zoe Georgiou at the Fawkes and Reece London ..... full job details .....