Customer Service Coordinator

Customer Service CoordinatorChalfont St Giles, BuckinghamshireContract until May 2027£13.30 p/hJob Description SummaryAs a Customer Service Coordinator, you will be a key contributor to our client''s mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.Roles and ResponsibilitiesAs part of the Service Operations team (Business Operations, Service Centre andamp; Planning, Logistics), you will:Customer andamp; Field Engineer CoordinationServe as a central point of contact between healthcare professionals (eg, radiographers, clinicians) and our clients'' Field Service Engineers.Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.Handle escalations and ensure timely, customer-focused resolutions.Operational Support andamp; LogisticsSupport internal teams with tools, parts, and transport logistics.Resolve courier and supply chain issues to maintain service continuity.Collaborate with global logistics and planning teams to optimize service delivery.Contract andamp; Billing ExecutionAdminister service contracts and manage non-contract service activities.Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.Manage purchase orders, payables, and dispute resolution in ..... full job details .....