Customer Service Coordinator

Role:Customer Service CoordinatorLocation: Telford, Shropshire (5 Days Onsite)Contract Length: 12 Months Start Date: ASAP Overview We are seeking a proactive and customer-focused Customer Service Coordinator to join a fast-paced service operations environment. This role requires an energetic individual who can manage multiple priorities, communicate effectively with customers and suppliers, and thrive in a high-volume setting. Key Responsibilities Manage customer requests and ensure timely processing of outsourced work. Provide quotations to customers and manage order prioritisation. Handle customer queries and communicate updates in a professional and timely manner. Coordinate with suppliers and logistics teams to track and monitor job progress. Monitor turnaround times to ensure contractual commitments are achieved. Maintain accurate records and update internal systems. Log quality certificates and support audit requirements. Support purchasing and procurement activities, including purchase orders, supplier quotations, and order confirmations. Assist with supplier management, expediting orders, and monitoring on-time delivery performance. Work closely with internal teams to ensure excellent customer service and operational efficiency. Essential Skills andamp; Experience Minimum 2 years of customer service experience. Strong Microsoft Office 365 skills, particularly: Outlook Excel (including VLOOKUP and advanced spreadsheet functions) ..... full job details .....