Customer Service Coordinator - Documentation

Customer Service Coordinator - DocumentationFull time, permanent, Glasgow OfficeWe are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI''s, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.How you will help us and what you can expectEffectively Manage workloads and turnaround times expected by our clients Be aware of both client and MSC UK priorities and requirementsResolve Customer queries within set deadlinesDevelop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experienceAwareness of all documentation processesAdminister clerical tasks and procedures accurately and efficientlyImprove customer satisfaction through the delivery of excellent customer service.Contribute to a positive climate through a positive attitude to work and support for colleagues and other team membersSkills and experience you''ll bring to usAbility to maintain high level of customer service under pressureAttention to detailAbility to meet and maintain deadlinesExcellent Telephone mannerSolution drivenAbility to prioritiseEffective Time management SkillsAbility to work individually and as a team playerAbility to multi-taskWhat we offerCompetitive ..... full job details .....