Customer Service Coordinator

Customer Service Coordinator
Location: Birmingham.
Salary: GBP32,000 per year
Hours: Monday - Friday, 8.30am - 4.30pm.
Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for two experienced Customer Service Coordinators role to join their ever-expanding team.
Responsibilities of the Customer Service Coordinator:
- Process sales orders and maintain order data
- Handle customer enquiries from order to delivery
- Advise customers of order status, changes and supply issues
- Liaise and interact with other departments to ensure:
o effective order progression
o effective problem resolution
o accurate customer feedback
- Perform customer verifications
- Perform general office duties and project work as required
Requirements of the Customer Service Coordinator:
- Excellent telephone manner
- Strong communication skills (verbal and written)
- A strong customer service approach
- A committed team player
- A confident user of standard MS Office applications (Outlook, Word, Excel)
- Familiar with CRM systems (ideally Salesforce)
- A proactive approach to work and problems
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!