Customer Service Coordinator

Our client, an established and leading electrical installation specialist, is currently recruiting a Customer Service Coordinator to join their office team. The Customer Service Coordinator will be responsible for engaging with warm CRM contacts, providing helpful information on electrical products, and coordinating schedules to book installation assessments for the senior sales staff. Key Responsibilities for the Customer Service Coordinator:Engaging with warm, existing CRM leads to follow up on installation inquiriesProviding clear, accurate information regarding EV charging options and solutionsCoordinating calendars and booking survey appointments for the engineering and sales teamMaintaining high standards of customer service and data accuracy in the CRMMonitoring lead pipelines, following up promptly, and managing daily schedules Skills Required for the Customer Service Coordinator:Educated to A-level standard (or equivalent) ideal for a proactive college leaver looking for a professional career starterPrevious phone, office, or retail customer service experience is beneficial but not essentialStrong communication skills and an excellent, professional telephone mannerOrganised and able to manage schedules and calendars effectivelyQuality-focused with a proactive, positive attitudeComfortable learning CRM systems, booking software, and basic office tech Please apply as ..... full job details .....