Customer Service Coordinator

Customer Service Coordinator andndash; Snodland

Our client is looking for a confident and customer-focused Customer Service Coordinator to join their busy team in Snodland. This role is ideal for someone with a strong customer service background and an excellent telephone manner.

Key Responsibilities

• Handle customer enquiries via phone, email, and online platforms
• Provide a high level of customer service from first contact through to delivery
• Process orders accurately and update customer information
• Communicate clearly with customers and internal teams to resolve queries
• Keep customers informed and ensure a smooth service at all times

Requirements

• Strong customer service experience (essential)
• Confident and professional telephone manner
• Good communication and organisational skills
• Ability to work in a fast-paced environment

Desirable

• Experience using CRM systems
• Customer Service working history